I-Beauty.com.my Terms & Conditions of Use

IBeautyEcommerce SdnBhd ("Company" or "we" or "us") welcomes you to our website,http://www.i-beauty.com.my(“Website”). The Website provides an e-commerce platform that enables registered members to place, accept, conclude, manage and fulfil orders for the sale and purchase of products and/or services online via the Website.Your use of the Website is governed by the following terms and conditions ("Terms and Conditions").

Article 1 - Acceptance of Terms

• 1.1 Scope of Terms and Conditions
  • 1.1.1 The terms and conditions set out below (“Terms and Conditions”) are applicable to any and all access and use of the Website. You may view the Terms and Conditions via the link set out on the main page of the Website.
  • 1.1.2 These Terms and Conditions are to be read together with the following documents:
    • (a)Seller Agreement(in respect of a Seller);
    • (b)Cancellation, Exchange, Returns and Refunds Policy; and
    • (c)Privacy Policy; and
    • (d) all other policies as published on the Website from time to time.
  • 1.1.3 The terms of the Policies are part of these Terms and Conditions by reference, and collectively represent a legally binding agreement between the Members and the Company. For the avoidance of doubt, in the event of any inconsistency, the terms and conditions in this Terms and Conditions shall prevail.
  • 1.1.4 For the avoidance of doubt, a general reference to “Terms and Conditions” herein shall where applicable includes the terms and conditions in the Policies.
• 1.2 Use of Service and the Website
  • 1.2.1 The Company provides e-commerce facilities and Services via the Website enabling the sale and purchase of Products between Members.
  • 1.2.2 By accessing, browsing and/or using the Website, you are deemed to have irrevocably and unconditionally agreed to the Terms and Conditions.
  • 1.2.3 You must not access and/or use our Services or the Website if you are not agreeable to any of the Terms and Conditions.
  • 1.2.4 You agree to use the Website at your own risk. We do not take any responsibility or agree to indemnify you for losses you suffer arising from such use, and you irrevocably agree to hold us harmless and indemnify us from any losses that you may suffer therefrom.
• 1.3 Use of Members’ Personal Data
  • 1.3.1 For a complete description of how the Company uses and protects a Member’s personal data, you may refer to thePrivacy Policy.
  • 1.3.2 By continuing to access the Website and using the Services, you are deemed to accept the terms of the Privacy Policy. Please do not use our Services or the Website if you object to your personal data being used in the ways described in the Privacy Policy.

• 1.4. Amendment of Terms and Conditions
  • 1.4.1 The Company shall be entitled at any time and from time to time, to modify, amend or change the Terms and Conditions as appropriate and at our sole and absolute discretion. In such instance, the Company shall notify you of such amendments or changes (including the effective date for the same) via an announcement to be published on the main page of the Website, and you shall be bound by such modified Terms and Conditions. As such, it is your responsibility to regularly visit the Website, view the Terms and Conditions and Policies, and keep updated on any changes made to the Terms and Conditions.
  • 1.4.2 Please cease to use the Website if you are not agreeable to any amendments or modifications of the Terms and Conditions. You agree to use the Website at your own risk, and your use of the Website following any amendment or modification of the Terms and Conditions constitutes your agreement and acceptance to be bound by the same.
  • 1.4.3 We do not take any responsibility or agree to indemnify you for losses you suffer arising from the modified Terms and Conditions or your own failure to keep yourself updated on the modifications to the Terms and Conditions, and you irrevocably agree to hold us harmless or indemnify us from any losses that you may suffer therefrom.

Article 2 - Application and Registration as Member

• 2.1 Registration as Member
  • 2.1.1 In order to access or use certain services on the Website, you are required to register as a member (“Member”). Unless otherwise specified by the Company, registration as a Member is free.
  • 2.1.2 The Company has the right to restrict, suspend or terminate your access to or use of the Website or the Services (or any part of the same) if in the Company’s sole and absolute opinion, you are in breach of any of the Terms and Conditions.
• 2.2 Membership Categories
  • 2.2.1 Membership of the Website can fall under any one or more of the following categories:
    • Buyer
    • Business Seller/ Global Business Seller (with business / company registration); and
    • Seller Agent ( With Seller with Agent Contract )
• 2.3 Application Requirements
  • 2.3.1 To become a Member, you must comply with the following requirements:
    • if you are an individual, you must have the legal capacity to enter into contract; or
    • if you are a company / registered business, you must be an incorporated legal entity or have a business registration number and are authorized under your constitution documents to conduct business with us in accordance with the laws of Malaysia;
    • for Business Seller Members or Global Seller Members, you must also provide all such information and documents required to support the application, including but not limited to your company/business registration number, company incorporation documents and details of personnel handling the Member account.
  • 2.3.2 You warrant that all information provided to the Company as part of the registration process is accurate, current and complete at all times and you will immediately let us know if there are any changes to the same. If we rely on the contents of your application and accept you as a Member, you irrevocably agree that you shall indemnify and keep us indemnified and hold us harmless for any expense, loss or damage that we may suffer arising from any inaccurate or false statement or misrepresentation of facts submitted to us by you.
  • 2.3.3 We reserve the right to accept or reject your application to become a Member at our sole and absolute discretion in the following cases:
    • (a) where we are not able to verify your identity with certainty;
    • (b) where the data provided by you upon sign-up (for example, email address, telephone number, company/business registration number etc.) is identical to a membership account already registered with the Website;
    • (c) where you have provided false or inaccurate information or omitted to provide necessary information during the application process;
    • (d) where you have applied for membership within less than one (1) month from the date of termination or cancellation of an earlier membership on our Website;
    • (e) where you have signed up as a Member under another account, which is either temporarily or permanently suspended at the time of application for a new Member account;
    • (f) where you have breached any of the Terms and Conditions; and/or
    • (g) any other reason as may be determined by the Company.
    • For the avoidance of doubt, our decision above cannot be contested.
• 2.4 Completion of Registration
  • 2.4.1 You will become a Member upon the successful completion of the registration process as determined by the Company. Our registration process may, where necessary, include identity verification by way of submission by you of certain documentary evidence and support materials as may be requested by us.
  • 2.4.2 In order for us to identify you as our Member, you can submit for our review, a member identification name(“Member ID”)which can be any letters, word, numbers or combination of the same. The Member ID shall be our method of identifying you as a Member on the Website. Please note that we reserve the right not to approve any Member ID names that we feel are unsuitable or are not in accordance with our Policies.
  • 2.4.3 Where a Member:
  • 2.4.4 Please note that you are not allowed to change your email address once your membership request is submitted and approved as your membership account is linked to the email address. If you would like to change your email address, you will need to terminate your membership and account, and sign up again using the new email address.
• 2.5 Protection of Account Details
  • 2.5.1 Each Member is responsible for maintaining the confidentiality of the Member’s account information, including the account password, and for all activity that occurs under the Member’s account. You agree to notify us immediately should there be any unauthorized use of your account or password or of any other breach of security. You may be held liable for losses incurred by the Company or by any other Member and/or Seller due to someone else using your password or account.
  • 2.5.2 You may not use anyone else's password or Member account at any time. We have the right to disable any Member ID or password at any time in our sole and absolute discretion for any reason, including where you have breached any provision of these Terms and Conditions.
• 2.6 Use of Services
  • 2.6.1 Use of the Website and its services as a Buyer is free.
  • 2.6.2 However, certain Services or functions on the Website which are provided for Sellers may require the payment of fees as further described in the Seller Agreement, Policies and/or other agreements as may be entered into between the Seller and the Company from time to time.
  • 2.6.2 Any fees imposed shall be charged, settled and/or otherwise dealt with in accordance with the terms of the Seller Agreement, Policies and/or any other agreement a Seller may enter into with the Company in respect of the same.
• 2.7 Suspension and Termination of Membership
  • 2.7.1 Limitation of Access, Suspension or Termination by the Company. Subject toArticle 2.8, the Company shall be entitled to restrict your access to the Services and/or temporarily or permanently suspend the Services and/or your account, terminate your account and and/or take any such measures or actions that the Company deems necessary without prior notice to you if:
    • (a) you commit any prohibited conduct in violation ofArticle 4.1.;
    • (b) where you have committed or are suspected to commit any wrongdoing/unlawful act or where you have committed or are suspected of breaching or are anticipated to breach any of these Terms and Conditions; and/or
    • (c) there are any other reasonable grounds as may be determined by the Company at its sole and absolute discretion.
  • 2.7.2 Termination by Member. Subject toArticle 2.8, you may terminate your membership at any time by writing to us at service@i-beauty.com.my provided that all sale and purchase transactions of any Product that are currently in progress must be either be completed or cancelled.
  • 2.7.3 Consequences of Termination of Membership. Termination of your membership, either in accordance withArticle 2.7.1orArticle 2.7.2, will result in you losing:
    • (a) all Credits (as defined herein) and Points (as defined herein) accumulated;
    • (b) your shopping history; and
    • (c) Buyer Grade (as defined herein).
    • For the avoidance of doubt, the Members agree that any and all consequences arising from such termination shall be borne by you.
• 2.8 Rights of Company upon Suspension/Termination of Membership
  • 2.8.1 Where your membership is suspended or terminated by the Company for any reason whatsoever or where you voluntarily terminate your membership (as the case may be), we reserve the right to:
    • (a) cancel and/or reverse any and all Transactions under your account, including cancelling the delivery of any Product purchased and refunding all payments made for the same (where applicable);
    • (b) cancel, forfeit or deduct Credits, Points and/or Coupons as may be available under your account on the date of termination;
    • (c) cancel, forfeit or deduct other benefits which may be provided to you as a Member;
    • (d) disallow or restrict the use of all or part of the Services and/or the Website;
    • (e) deny or decline any new application for membership submitted by you within one (1) month from the date of termination;
    • (f) disallow the use of your previous Member ID for any new Member account applied for by you, at our sole and absolute discretion; and/or
    • (g) claim for compensation or damages pursuant toArticle 2.9.
  • 2.8.2 The Company shall provide you prior notice of the steps to be taken underArticle 2.8.1above by telephone or e-mail. Where you are not contactable or in the case of emergency circumstances, the steps set out above may be taken without prior notice, and we shall notify you as soon as practicable thereafter.
• 2.9 Compensation for Losses

Where, in using the Services and/or accessing the Website, any of your actions cause any losses to the Company, you shall be liable for and shall compensate the Company for all costs and expenses incurred or suffered. In the event of any inquiries, complaints or claims raised by third parties due to the said actions by you, you shall be solely responsible and liable to the said third parties to resolve such inquiries, complaints or claims at your own cost and shall indemnify and keep indemnified and hold the Company harmless at all times in respect thereof.

The Company shall deem your account to be dormant if you fail to log in to the Website for a duration exceeding the term specified below:

In the event that your account is deemed dormant, the Company may place a restriction on the use of Services and/or Website. In addition to the foregoing, if you are a Seller, the Company may further purge and remove your Product listings from your Seller Store on the Website.

• 2.11 Reactivation of Account

In order for you to commence using the Services again, you will need to authenticate and verify your identity in accordance with such procedures as determined by the Company.

Article 3 - Relationship of Parties

• 3.1 Role of Company
  • 3.1.1 The Company primarily operates, manages and provides the Website for the purpose of enabling safe and reliable Transactions between Members, in their capacity as buyers(“Buyer”)and sellers(“Seller”).
  • 3.1.2 For the avoidance of doubt, if you make a purchase on the Website, you are purchasing the Product from an independent Seller and not from the Company, unless we are specifically named as the seller on record.

Article 4 - Use of Website and Services

• 4.1 Compliance
  • 4.1.1 As a condition of your use of the Services and/or access to the Website, you agree that:
    • (a) Compliance with law. You shall comply with all applicable laws and regulations, and shall not conduct or take part in any illegal activities including but not limited to:
      • (i) committing fraud, for example by making purchases on the Website using another person’s identity, credit card or bank account;
      • (ii) distributing, sending or facilitating the sending of any unsolicited electronic commercial messages, or engage in any form of spamming activities; or
      • (iii) using the Services to promote and facilitate pyramid schemes;
    • (b) Compliance with Terms and Conditions. You shall comply with these Terms and Conditions and our Policies.
    • (c) Uploading and Use of Contents. You shall not upload, post, reproduce, encourage, promote or facilitate the use of any information, text, images, graphics, video clips, sound, directories, files, databases or listings made available via the Website and the Services (“Contents”):
      • (i) which are false, inaccurate, misleading, unlawful, defamatory, libelous, discriminatory, obscene, offensive, invasive of privacy, harassing, threatening or abusive; and/or
      • (ii) which infringe or misappropriate the Intellectual Property Rights of the Company or other third parties.
    • (d) Resale of Services and Contents. You shall not copy, reproduce, compile, modify, distribute or resell any Services or Contents, or otherwise exploit the same for commercial purposes.
    • (e) Use of Personal Data. You shall not collect or post personal information about other Members or other third parties, including email addresses, without their consent.
    • (f) Abusive Behavior. You shall not use the Services, access the Website or manipulate the Website’s system and/or processes in a manner that is fraudulent or deceptive, dishonest, not authorized and/or not in conformance with the Terms and Conditions, which shall include but is not limited to:
      • (i) transferring your Member account and Member ID to another party and/or allowing access by a third party to your Member account and Member ID without our express written consent;
      • (ii) directly entering into and completing any Transaction with another Member outside of the Website and/or without using the Payment Protection Services (as described inArticle 6) provided by the Company on the Website (“direct dealing Transactions”);
      • (iii) exploiting or attempting to exploit any benefits provided by the Company, (including but not limited to discounts and/or Coupons) by signing up for multiple accounts and/or purchasing a Product with no intention to complete the same;
      • (iv) manipulating the price of any item or interfering with other Members’ listings; or
      • (v) taking any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information from the Website or using it for purposes unrelated to the Website);
    • (g) Disruption of Website and Services. You shall not engage or attempt to engage in any activities to interrupt, or that are likely to interrupt, the smooth processing of the Services or the Website or the Company’s operations and/or business, including but not limited to:
      • (i) distributing viruses or any other technologies that may harm the Website, or the interests or property of other Members;
      • (ii) undertaking any action to undermine the integrity of, or gain access to, the Website system, which includes the computer or communication systems, network, software application, or networks and computing devices used in connection with the Services (“System”);
      • (iii) monitoring data or traffic on the System or conducting crawling of the System without the Company’s permission;
      • (iv) engaging in any denial of service (DoS) attacks, distributed denial of service (DDoS) attacks, or any other forms of network attacks; or
      • (v) engaging in any behavior that may interfere with the proper functioning of the System; including mail/news-bombing, broadcast attacks, flooding, and any other relevant network interference techniques;
    • (h) Acting in Good Faith. You shall conduct yourself in accordance with good public order and morals, and shall refrain from:
      • (i) persistently raising complaints without any reasonable grounds or justification;
      • (ii) repeatedly cancelling or returning Products that are not particularly defective or unsatisfactory without reasonable grounds or justification; or
      • (iii) engaging in behavior which violates public order or is destructive to generally accepted customs or norms.
  • 4.1.2 The Company may, without notice, delete postings or restrict or prohibit you from posting or using specific Services on the Website, terminate your access to the Website and the Services or take any other measures it deems fit on the occurrence of a breach of any of the conditions specified underArticle 4.1.1above.
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  • 4.1.3 Please report to the Company should you be asked to enter into any direct dealing Transactions, as described inArticle 4.1.1(f)(ii)above. The Company shall not be responsible for any problems or issues suffered by any Member arising in relation to such direct dealing Transaction.
• 4.2 Liability for Third Party Websites

The Company shall have no liability whatsoever in the event the Company posts any information provided by its partners, or provides reference information or contents provided by a third party at the Website or links on the Website for your convenience, and you visit such third party sites at your own risk.

• 4.3 Suspension of Services
  • 4.3.1 The Company may restrict or temporarily suspend the provision of all or part of the Services to you in the event such Services are unable to be provided due to:
    • (a) maintenance work on the Website;
    • (b) the occurrence of power or communications outage;
    • (c) technical problems on the part of our third party suppliers or partners;
    • (d) the occurrence of a natural disaster, act of terrorism or other force majeure events; and/or
    • (e) any other reason(s) that the Company may deem necessary for such suspension.
  • Upon the suspension of the Services, the Company shall post a notification on the Website on the suspension of the Services as soon as reasonably practicable.
  • 4.3.2 The Company shall not be liable for any damages or losses that you or any third party may suffer or sustain as a result of any restriction or temporary suspension of any Services in accordance with the terms of these Terms and Conditions.

Article 5 - Sale and Purchase of Products

• 5.1 No Representation
  • 5.1.1 The Company is not an agent for, and does not represent either a Buyer or a Seller, and has no authority to act on behalf of either party.
  • 5.1.2 Whether in your capacity as a Member or a Seller (as the case may be), you shall be solely and directly responsible for all liabilities related to transactions entered into between you and other Members and in relation to any information provided by you to other Members and vice versa.
• 5.2 No Guarantee
  • 5.2.1 The Company does not control the behavior of Members or the information provided by Members that is made available on the Website. Consequently, we do not provide any guarantees with regard to the Transactions undertaken by Buyers and Sellers, and do not warrant:
    • (a) the existence, quality, completeness, appropriateness, safety or legality of any Product;
    • (b) the veracity of any intent to sell or purchase Product by a Buyer or Seller;
    • (c) whether a Product infringes the rights of any other third party;
    • (d) the truthfulness, accuracy or legality of any information posted by a Seller or a Buyer in respect of a Product; or
    • (e) that all Transactions will be completed.
  • 5.2.2 Any liabilities and risks relating to Transactions undertaken between a Buyer and a Seller shall be borne by the relevant parties. As such, before proceeding with any transaction on the Website, you must make your own independent assessment and determination regarding the statements, Product descriptions, the representations of the other party and the party’s ability to pay for or deliver the Products offered and specific terms and conditions imposed by Sellers regarding refunds, exchanges and returns (if any).
  • 5.2.3 A minor, being a person below the age of 18, cannot purchase any Products without the consent of his parents or legal guardian. Any transaction entered into without such consent may be cancelled by the Company or the parents or legal guardian, as the case may be.
• 5.3 Placing of Order
  • 5.3.1 If you, in the capacity of a Buyer, place an Order to purchase a Product on the Website and the Order is accepted by the Seller, you are obligated to complete the Transaction with the Seller and to be bound by such additional terms and conditions specified by the Seller on the Seller Store on the Website, unless:
    • (a) the Transaction is prohibited by law or these Terms and Conditions;
    • (b) the Seller materially changes the Product’s description or the Product does not conform to the Seller’s description; or
    • (c) a manifest error exists in the Product listing information which materially affects the terms of the sale.
  • 5.3.2 An Order may be cancelled by a Buyer at any time before acceptance of the said Order by the Seller.
  • 5.3.3 The Website shall notify a Seller of all Orders made, and upon the Seller’s acceptance of an Order, the status for the Transaction shall be reflected as “Preparing for Shipment”.
  • 5.3.4 Where you have submitted an Order and made full payment for the same, if a Seller fails to confirm acceptance of the Order within such period of time as required under the Seller Agreement, you may request for the transaction to be cancelled and a refund issued pursuant toArticle 8.
• 5.4 Offer and Acceptance
  • 5.4.1 Invitation to Treat. For the avoidance of doubt, any and all information on this Website, including the prices and details, constitutes an invitation to treat (an invitation for a Buyer to make an offer to form a contract), and is not considered a binding offer.
  • 5.4.2 Offer Made by Buyer. Where you place an Order and make payment for a Product on the Website, you are actually making an offer to purchase the Products from the Seller, based on the information and description of the Product applicable at the time of purchase.
  • 5.4.3 Acceptance by Seller. While a Seller will make every effort to supply Products ordered, a Seller shall only be legally bound to do so when the Seller confirms acceptance of your offer via the Website. An Order is deemed accepted and a binding contract is in place only when the status of an Order on the Website is updated to “Preparing for Shipment”.
  • 5.4.4 Right to Cancel for Technical/Operational Errors. In the event of an electronic, computer, operational and/or technical error affecting details and pricing of a Product or any promotion on the Website, we reserve the absolute right to rectify such error and/or cancel any Transaction which has been entered into in reliance on the said error.
  • 5.4.5 Compensation Limited to Refund of Price Paid. You agree and understand that your remedy as a Buyer in the event of any cancellation made pursuant to thisArticle 5.4is the refund of the amount paid by you in respect of any such cancelled Transaction. Nothing in this Article shall entitle you to further or additional compensation, and you shall have no right to insist on the completion of the Transaction and/or delivery of the Products under the Order.
• 5.5 Payment for Products
  • 5.5.1 Payment for Products purchased on the Website can be made via the following methods:
    • (a) credit card;
    • (b) debit card;
    • (c) online banking;
    • (d) Automated Teller Machine (ATM) or bank transfer;
    • (f) Credit Points;

In the event of any cancellation or refund, the refund methods shall be dealt with in accordance with the Cancellation, Exchange, Returns and Refunds Policy.

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  • 5.5.2 Payment for any purchase of Products on the Website must be made within three (3) Business Day from the date the Order is submitted. If payment is not completed within such time period, the said Order shall be automatically cancelled by the Website system.
  • 5.5.3 When making payment, you must only use payment methods that are legally available to you, and shall not fraudulently use any means of payment under another party’s name. Pursuant to the same, we reserve the right to take all such actions to review any payment Transactions and where deemed necessary, to suspend the processing of such Transactions until our investigations are complete. As a Buyer, you agree to be responsible for all damages and losses suffered or sustained by the Company, the owner of such payment methods and the Seller, which arise out of any fraudulent actions discovered under thisArticle 5.5.3.

Article 6 - Payment Protection Services

• 6.1 Purpose and Mechanism
  • 6.1.1 The Company provides payment protection services (“Payment Protection Services”) to help create a safe and reliable environment for Members to undertake e-commerce Transactions. Payment Protection Services is an escrow payment service provided by the Company whereby any payment made by a Buyer for the purchase of Product is withheld by the Company and only released to the Seller upon confirmation that delivery of a Product has been made and such other appropriate criteria in order to protect the Buyer’s interest. Payment Protection Services applies to all Products purchased on the Website and is a free service.
  • 6.1.2 Under the Payment Protection Services, if you have purchased any Product and completed full payment for the same but:
    • (a) have not received the Product within the time period stated by the Seller in the Product page; or
    • (b) have received a Product which is defective, significantly not as described or does not materially conform to the product details as stated on the Website;

you may contact the Company, and we shall, upon the appropriate investigations being made, refund the payment made by you for the Product.

Article 7 - Delivery of Products

Article 8 - Cancellation, Returns, Exchange and Refunds

Article 9 - Credits Points and Reward System

1.) To maintain the activation of Share2Earn system in buyer account, buyer need to self-purchase at least RM100 Monthly. 2.) The Share2Earn Reward allows the buyer A to share a share-link to someone ( buyer B) and after the person click in & sign-up as buyer member in our website, the Share2Earn Reward will be calculated in buyer A account when buyer B purchase any item in our website. (the Share2Earn Reward Rate from 2%-10% depends to your buyer grade and the purchased item’s category. * refer to the Reward System Details) 3.) The Share2Earn Reward allows the buyer A to share a share-link to someone ( buyer B) and after the person click in & sign-up as buyer member in our website, the Share2Earn Reward will be calculated in buyer A account when buyer B purchase any item in our website. The Share2Earn Reward Effective Period is 360days between buyer A and buyer B.

Article 10 – Seller Agent

(1.) His/her accumulated credit points more than 2000 points (2.) His/her Share2Earn points more than 1000points monthly

(1.) claim your credit point to become your commission. (2.) develop your online business with us. (3.) granted by i-beauty.com.my free official training and traveler trip reward.

Article 11 - Buyer Grade

Your Buyer Grade in no way guarantees your creditworthiness nor is it any indication of your financial status.

Article 12 - Feedback and Review System

Notwithstanding the aforementioned, if the Company is of the view that your published review of the Product is not appropriate for public disclosure or is defamatory or likely to violate the law or breach these Terms and Conditions, the Company shall be entitled to delete such review at its sole and absolute discretion and without notice to you.

Article 13 - Disputes between Buyer and Seller

In case of any disputes relating to the purchase and sale of the Products on the Website between you and another Member (collectively referred to as “Disputing Parties”), you shall first attempt to resolve the dispute with such Member (“Dispute”) in good faith.

Article 14 - Intellectual Property Rights

Article 15 - Customs Regulations and Inspections

Article 16 - Liability

Article 17 – No Warranties

Article 18 - Access and Interference

Article 19 - General

Article 20 - Definitions

• 6.2 Cessation of Payment Protection Services
  • 6.2.1 Please note that you are entitled to buyer protection under the Payment Protection Services only until the Product purchased is successfully delivered and accepted by you, which for the purpose of this Article 6, shall be at any point of time before Purchase Confirmation, being the updating of the status of a Transaction to reflect “Purchase Confirmed” on the Website.
  • 6.2.2 Purchase Confirmation can be effected either by way of:-
    • (a) Purchase Confirmation by Buyer. You may confirm your purchase by accessing the “Buyer Account” area in your Member account on the Website, and clicking on the “Confirmed to Buy (CtB)” button; or
    • (b) “Automatic Confirmed to Buy (ACtB)” by System. Where you do not take active steps to confirm receipt of the Product in the manner set out in Article 6.2.2, and where you have not taken any active steps to return the Product received or request for an exchange, you are deemed to have effected Purchase Confirmation upon the expiry of the following time periods:
  • • 6.2.3 Once the status of a Transaction is changed to “Confirmed to Buy (CtB) ” on the Website, protection for the said Transaction under the Payment Protection Services will no longer be available to you, and your payment for the Product will be released to the Seller in accordance with our standard practice and Policies.
    • 6.2.4 Please note that any request for cancellation and refund of the Order after the cessation of the Payment Protection Services shall need to be made directly to the Seller, subject to the Seller’s approval and such terms and conditions as the Seller may impose.
  • 6.3 No Representation
    • The provision of Payment Protection Services by the Company does not make the Company a representative of a Seller or a Buyer, nor does it mean that the Company is acting as a proxy for any Buyer or Seller in performing their obligations in connection with any Transaction.
  • 7.1 Proper Delivery Address
    • 7.1.1 Delivery of the Products shall be made to the address specified by you in your Order.
    • 7.1.2 You agree to bear the risk for any Products wrongly delivered due to incorrect details provided by you.
  • 7.2 Failure to Deliver by Seller
    • 7.2.1 Where you have submitted an Order and made full payment for the same, but the Seller fails to deliver the Product within the period specified on the Product page without any proper, reasonable and acceptable justification, you may request for the Transaction to be cancelled.
    • 7.2.2 In such instance, the Company shall refund any payment made by you in accordance with the Cancellation, Exchange, Return and Refunds Policy in force at such time.
  • 8.1 Please refer to the Cancellation, Exchange, Return and Refunds Policyfor further information in relation to the obligations of a Seller or Buyer in respect of cancellation, exchange, returns and refunds of Products.
  • 8.2 For the avoidance of doubt, the Cancellation, Exchange Return and Refunds Policyshall be read together with the Seller Agreement, these Terms and Conditions and such other Policies in force from time to time.
  • 9.1 Credit Points
    • 9.1.1 One (1) Credit Point is equivalent to RM1.00 (or any other amount as may be determined by the Company) in cash. Credits cannot be exchanged for cash.
      • 9.1.2 You may earn Credit Points by purchasing selected Products or participating in selected Company promotions. The Company may also issue Credit Points to you pursuant to special promotions or for any other reason at the Company’s discretion.
      • 9.1.3 You shall use any Credit Points received only in the manner specified by the Company on the Website and/or as specifically made known to you via email or mobile communications.
      • 9.1.4 The validity period of Credit Points shall be for such term as the Company may specify on the Website. Although you may be notified by email prior to the expiry date of any Credit, it remains your responsibility to track the validity period of your Credits via your Member account on the Website.
      • 9.1.5 Upon expiry of the validity period, any Credit Points you have shall be cancelled and removed from your account.
      • 9.1.6 Where you obtain Credits through the purchase of Products, the Company shall reserve the right to cancel any Credit Points issued where the purchase is subsequently cancelled. In addition, the Company shall have the right to cancel any Credit Points issued if you are found or are suspected to have breached these Terms and Conditions and/or any other Policies.
      • 9.1.7 Where the cancellation of Credit Points pursuant to Article 9.1.5 or Article 9.1.6 causes a negative balance of Credit Points in your account, the Company may treat such Credit Points as owing by you, and may recover the same by setting off the outstanding Credit amount against Credit Ponts acquired by you in the future.
      • 9.1.8 The Credit Points is calculated by monthly (28th of the month). Expire period for the Credit Points is 365 days.
    • 9.2 Reward System
      • 9.2.1 For Buyer, i-beauty.com.my has two kind of Rewards:
        • Buy2Save
        • 2.) Share2Earn
    • • 9.2.2 Terms and Conditions for the Reward :
    • 1.) For Every Buyer Member, he/she can get 4%-12% credit points reward (the Buy2Save Reward Rate from 4%-12% depends to the buyer’s grade and the purchased item’s category. * refer to the Reward System Details) during every purchase item in our website.
    • 2.) The Share2Earn Reward allows the buyer A to share a share-link to someone ( buyer B) and after the person click in & sign-up as buyer member in our website, the Share2Earn Reward will be calculated in buyer A account when buyer B purchase any item in our website. (the Share2Earn Reward Rate from 2%-10% depends to the buyer’s grade and the purchased item’s category. * refer to the Reward System Details)
    • • 9.2.3Terms and Conditions for the Reward of Share2Earn:
    • 10.1 Application to be a Seller Agent
    • 10.1.1 Buyer only can apply as a Seller Agent if:
    • 10.1.2 Applicant should make appointment with customer service center and meet up with our Seller Agent Officer to sign up as Seller Agent.
    • 10.2 Benefits of Seller Agent
    • 10.2.1 Upgrade to Seller Agent , you are available to
    • • 11.1 Determination of Buyer Grade
        • 11.1.1 A Buyer shall be entitled to certain benefits as listed on the Buyer’s account, under the “My Page” section of the Website depending on the Buyer Grade.
        • 11.1.2 The Company has sole and absolute discretion to determine your Buyer Grade for any particular period in accordance with such criteria as the Company shall decide.
        • 11.1.3 The Company reserves the right at all times to:
          • (a) change your Buyer Grade; and
          • (b) cancel any benefits received under such Buyer Grade;
          • where you have breached any of the Terms and Conditions or where the Company deems, at its discretion, that such action is necessary.
      • 11.2 No Guarantee of Financial Status
    • • 11.3 Review of Buyer Grade
        • 11.3.1 Where you believe that you may have been accorded a wrong Buyer Grade, then you may request for a reassessment of the same, which shall be subject to the criteria referred to in Article 11.1.1 above.
        • 11.3.2 Any follow up action taken will be at the Company’s sole and absolute discretion.
    • • 12.1 Submission of Feedback
        • 12.1.1 Upon purchasing a Product, you may submit your review of such Product via email to service@i-beauty.com.my or Whatsapp to us 0109808490, which can be in the form of writing, image and/or video clip. Your feedback on the level of satisfaction with the Product as well as experience with the Seller will contribute to the Seller’s rating on the Website.
        • 12.1.2 If you submit or post a review of a Product, such review shall be made publicly available. You shall be solely responsible for your review and the Company is not responsible to ascertain whether any opinion expressed is true. As such, you should ensure that any review posted is fair and not unlawful.
      • 12.2 Right to Remove Feedback
    • • 13.1 Discussions in Good Faith
    • • 13.2 Referral of Dispute to Company
        • 13.2.1 Where the Disputing Parties cannot resolve their Dispute pursuant to Article 13.1 within any time periods prescribed in these Terms and Conditions and/or the Seller Agreement, either you or the other Member may submit such Dispute to the Company for a final determination and resolution.
        • 13.2.2 You agree that the Company shall have the full power, authority and discretion to make a final decision for such Dispute.
      • 13.3 Decision by Company
        • 13.3.1 The Company shall review the evidence received from the Disputing Parties, and shall issue its final decision in respect of the Dispute (“Decision”), taking into consideration commonly accepted principles and practices in the relevant industries and the interests of the both parties.
        • 13.3.2 You agree to abide by and be bound by the Decision and in furtherance of the same, and you expressly acknowledge and agree that the Company