Seller Penalty

APPENDIX P-1
GENERAL PENALTIES FOR BREACH / NON-COMPLIANCE (ARTICLE 2.7.1)

  • 1. Temporary or permanent suspension of the affected Product listing.
  • 2. Temporary or permanent suspension of Seller Store.
  • 3. Cancellation of Transaction.
  • 4. Loss or forfeiture of all or part of Settlement Amount.
  • 5. Deferment of payment of all or part of Settlement Amount.
  • 6. Set-off of any financial penalties imposed or costs to be recovered, against all or part of Settlement Amount, including future amounts as yet uncollected (where the existing Settlement Amount is insufficient to cover such penalties or costs).
  • 7. Limits placed on Seller account privileges.
  • 8. Downgrading of Seller Rating status.
  • 9. Suspension or termination of membership.
  • 10. Imposition of financial penalties in such amounts as may be provided for under this Seller Agreement.
  • 11. Criminal charges.
  • 12. Claims for damages or loss caused by breach or non-compliance.

APPENDIX P-2
SPECIFIC PENALTIES FOR BREACH / NON-COMPLIANCE (ARTICLE 2.7.2)


No.

Type of Breach/Non-Compliance

Relevant Provisions

Penalties for Breach/ Non-Compliance

1.

Price manipulation

4.1.2
  • (a) Any General Penalties; and
  • (b) Immediate suspension of the affected Product listing.

2.

Failure to ensure legality of products

4.2.1
and
4.2.2

Any and all General Penalties, which the Company may enforce immediately without notice to you.  

3.

Selling counterfeit or replica items

4.2.1(a)
  • (a)Any and all General Penalties, which the Company may enforce immediately without notice to you;
  • (b)Monetary fine, in the minimum amount of RM30.00 per offending Product up to a maximum amount of 10 times of the listed price of the offending Product on the Website.

4.

Uploading, advertising, offering for sale and/or selling Prohibited Products

4.3

Any and all General Penalties, which the Company may enforce immediately without notice to you.

5.

Provision of inaccurate and/or misleading description of Products

4.4.1

Immediate suspension of the affected Product listing.

6.

Making reference to, or naming any other e-commerce platform or similar/competing business in description for Products

4.4.2

Immediate suspension of the affected Product listing.

7.

Failure to respond to Product Enquiries from Members

4.6.1
  • (a)     Suspension of Product listing until Enquiry is satisfactorily attended to; and/or
  • (b)       Revision of Seller Rating where performance does not comply with the required Seller Service Level.

8.

Direct dealing

4.7
  • (a)        Any General Penalties; and
  • (b)        Immediate suspension of the affected Seller Store.

9.

Failure to ensure adequate stock

4.8.1

Immediate suspension of the affected Product listing.

10.

Breach of requirements for uploading of content

5.1.1

Any and all General Penalties, which the Company may enforce immediately without notice to you.

11.

Failure to confirm receipt of Order within stipulated period

6.1.1
  • (a) Cancellation of Order by Buyer or Company; and/or
  • (b) Revision of Seller Rating.

12.

Failure to comply with Pre-Order requirements

6.1.2

Immediate suspension of the affected Product listing.

13.

Failure to deliver Products within stipulated period

6.2.3
  • (a)     Cancellation of Order by Buyer or Company;
  • (b)      Where the Company deems appropriate, deferment or forfeiture of all or part of Settlement Amount; and/or
  • (c)      Any other General Penalties.

14.

Using packaging materials which incorporate branding of other companies

6.4.2

Monetary fine of RM20.00 per offending shipment Order.

15.

Failure to provide promotional free gifts

6.5.1
  • (a)      Suspension of Product listing;
  • (b)      Revision of Seller Rating; and/or
  • (c)    Recovery of costs for any compensation payable to Buyer pursuant to any recovery or negotiation process conducted by the Company.

16.

Order cancellation by Seller

7.1.2
  • (a)     Any and all General Penalties or such other penalty as the Company shall determine at its discretion.
  • (b)        Specific penalties as follows:-
    • (i)       For each Order cancellation falling below the minimum threshold for the Seller Service Levels, monetary fine in the minimum amount of RM10.00 to a maximum amount of RM40.00 per Order;
    • (ii)      For failure to meet the minimum threshold for the Seller Service Levels for more than thirty (30) consecutive days, suspend of affected Product listing(s) for a maximum of fourteen (14) days; and
    • (iii)    For repeated breaches of Article 6.3 across multiple Product listings, temporary or permanent suspension of account.

17.

Non-compliance with the provisions of the Cancellation, Exchange, Returns and Refunds Policy

7.2.3

Any and all General Penalties or such other penalty as the Company shall determine at its discretion.

18.

Non-compliance with Seller Service Levels

9.3

Any and all General Penalties or such other penalty as the Company shall determine at its discretion.

19.

Non-complete delivery of Products leading to partial refund claim by Buyer

Item B.II.11 in Cancellation, Exchange, Returns and Refunds Policy
  • (a) Monetary fine of RM30.00 for each claim for partial refund made by a  Buyer; and
  • (b) Revision of Seller Rating where there are repeated breaches of this provision.